Pv16 Privacy Policy — User Information Protection
This policy explains how pv16 collects, uses, and protects your personal information as a user of our platform in Malaysia. Please read it carefully before using our services.
Information Collected by pv16
When you register or use the pv16 platform, we collect several categories of information to ensure the services we provide run smoothly, securely, and are relevant to your needs as a user in Malaysia.
Account Information
During registration, we collect your full name, email address, phone number, and chosen password. This information is used to verify your identity, secure your account, and facilitate communication between you and the pv16 support team.
Payment Information
To process deposits and withdrawals in Ringgit Malaysia (RM), we collect transaction-related details — including your chosen payment method (FPX or Touch 'n Go), transaction amount, and timestamp. Full bank account numbers and card details are not stored directly by pv16; these are handled by third-party payment providers that comply with recognised security standards.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and screen resolution. This helps us ensure the pv16 platform performs optimally across the smartphones, tablets, and computers used by our Malaysian users.
Usage Data
We record in-platform activity such as games played, session duration, betting history, and interactions with platform features. This data is used to improve the user experience and to identify any suspicious activity.
Purpose of Data Use
Pv16 uses the information collected solely for legitimate purposes directly related to the provision of platform services. The following are the primary purposes for which user data is used:
- Account management: Handling registration, login, identity verification, and account recovery.
- Transaction processing: Verifying deposits and withdrawals in MYR via Malaysian local payment methods.
- Platform security: Detecting and preventing fraud, multi-account usage, system manipulation, and other prohibited activities.
- Product improvement: Analyses usage patterns to improve interface design, platform performance, and content relevance.
- Service communications: Sending important notifications related to your account, transactions, and platform policy updates.
- Legal compliance: To comply with applicable legal and regulatory requirements in Malaysia where necessary.
Pv16 will not sell, rent, or transfer your personal information to any third party for marketing purposes without your explicit consent.
Cookies & Activity Tracking
The pv16 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Required to maintain your logged-in status during an active session. These cookies are deleted automatically when you close your browser.
- Preference cookies: Saves your language settings and display preferences to provide a more personalised experience on future visits.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality — including the ability to stay logged in during a live betting session.
Data Storage, Security & Sharing
Data Retention
All personal information belonging to pv16 users is stored on secure servers with strict access controls. Data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Closed accounts will go through a data removal process in accordance with local guidelines.
Security Measures
Pv16 uses SSL encryption for all data transmissions between your device and the platform's servers. User passwords are stored in encrypted form and cannot be retrieved in plain text. Access to the user database is restricted to authorised personnel only and is subject to regular monitoring.
Sharing with Third Parties
Pv16 may share user information with selected third parties — including payment providers (to process MYR transactions), technical service providers (for infrastructure support), and relevant authorities (where required by Malaysian law). All third-party providers we work with are required to uphold data protection standards equivalent to this policy and are not permitted to use your information for any purpose beyond what is specified.
User Rights & How to Contact Us
As a pv16 user, you have the following rights regarding the personal information we hold about you:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to record-keeping obligations required by law.
- Right to Object: You may object to the processing of your data for specific purposes, including analytics or marketing communications.
Privacy Policy Changes
Pv16 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices or legal requirements. Any significant changes will be communicated via in-platform notifications. Continued use of the platform after changes are published constitutes acceptance of the latest version of this policy.
Contact Our Privacy Team
For any privacy or data protection enquiries, requests or complaints regarding your pv16 account, please reach us by email at: [email protected]. We are committed to responding within two business days. For more information on the platform's terms of use, please refer to Terms & Conditions page us.
Questions About Your Privacy?
Check our FAQ section or log in to your pv16 account to manage your privacy settings and personal information directly.